FAQ
Here you’ll find an overview of frequently asked questions about our products, services, and policies. Can’t find the answer you’re looking for? Feel free to contact us at info@babyspeldjes.nl.
1. About our products
Do the hair clips stay in place in fine baby hair?
Absolutely! Our hair clips are designed to stay in place, even in the finest hair, without slipping.
What is the material of the hair clips?
The hair clips are made of high-quality materials such as soft ribbed fabric and child-friendly metals, specially chosen to be comfortable to wear and long-lasting.
Can I also wash the hairpins?
It is not recommended to immerse the pins in water, but you can gently clean them with a damp cloth.
Can I mix and match the hair clips?
You can always send an email to info@babyspeldjes.nl for a personal request.
My hair clip doesn't snap properly.
During shipping or frequent use, some hair clips may bend slightly. Gently bending them back into shape usually restores them. If this doesn’t solve the issue, feel free to contact our customer service for further assistance.
2. Ordering and Payment
How do I place an order?
You can easily place an order through our webshop. Select your favorite hair clips, add them to your cart, and complete your order by entering your details and choosing a payment method.
Can I change or cancel my order?
Please contact us as soon as possible at info@babyspeldjes.nl if you wish to make a change or cancel your order. We will do our best to assist you as long as your order has not yet been processed.
What payment methods are available on your website?
You can pay using iDEAL, credit card, and PayPal. We ensure that the payment process is secure and straightforward.
Are there discounts for purchasing multiple sets?
Yes, we regularly offer discounts. Keep an eye on our website and newsletter for special promotions.
3. Shipping and Delivery4o
How quickly will I receive my order?
Orders are typically delivered within 1-3 business days. Most orders are shipped via standard mail and therefore do not include a track & trace code.
What are the shipping costs?
The shipping costs are displayed at checkout. For orders within the Netherlands, we offer standard shipping rates, and for international shipments, costs vary depending on the destination country.
How long does it take for my order to be delivered?
Within the Netherlands: 1-2 business days after shipping.
International: 5-15 business days, depending on the destination.
Can I track my order?
This depends on the size of your order. For parcel shipments, you will receive a track & trace code. Unfortunately, tracking is not available for standard mail deliveries.
What happens if my order is not delivered?
If your order is not delivered, please contact us at info@babyspeldjes.nl. We will work with you to find a suitable solution.
4. Returns and Refunds
Can I return the hair clips if I am not satisfied with them?
Yes, you can return unopened products within 30 days. For hygiene reasons, opened packaging cannot be returned. Please review our return policy for more details.
Who pays the return shipping costs?
The return shipping costs are the responsibility of the customer.
When will I receive my refund?
For a valid return, we will refund the amount within 14 days of receiving the returned item, using the original payment method.
How does the return process work?
1. To exercise your right of withdrawal, log in to your account using the email address you used to place the order.
2. Click on 'Request Return' in your order.
3. If done correctly, you will see the message: "Your return request has been submitted and is under review. We will email you once the review is complete."
4. After receiving your return request, we will send you instructions for returning the products.
5. You must return the products as soon as possible, but no later than 5 days after notifying us of the return.
5. Safety and Usage
Can I use the hair clips on a newborn baby?
We recommend avoiding the use of hair clips on babies younger than 3 months and on babies with underdeveloped fontanelles. If in doubt, please consult a doctor.
What should I do if a hair clip gets damaged?
Stop using a damaged hair clip immediately and contact us.
What age are the hair clips suitable for?
The hair clips are specifically designed for babies from 3 months old, toddlers, or children with fine hair. Thanks to their strong grip, they stay securely in place, even on delicate baby hair.
6. Contact and Customer Service
How can I contact you?
You can reach us at info@babyspeldjes.nl. We aim to respond within one business day.
Where can I submit my complaint?
For complaints, you can contact us at info@babyspeldjes.nl. We aim to respond within one business day.
Do you have a physical store?
No, Pinnie is an online store. This allows us to keep our products accessible and affordable.
Can I purchase a gift card?
Absolutely! You can order one via this link.