Shipping policy

 

At Pinnie, we do our best to deliver your order quickly and safely. Below you will find details about our shipping options, delivery times, and shipping costs.

1. Shipping Options and Costs

  • Standard Shipping: We offer standard shipping within the Netherlands for a fixed rate. The exact cost will be displayed during checkout.
  • International Shipping: For customers outside the Netherlands, we offer international shipping. Shipping costs vary depending on the destination country and are calculated at checkout.

2. Delivery Time

  • Netherlands: Standard orders within the Netherlands are typically processed and shipped within 1 business day. Delivery usually takes 1-2 business days, depending on the courier.
  • International: For international orders, delivery times can vary between 5-15 business days, depending on the destination.

Note: Delivery times are estimates and may vary due to external factors beyond our control, such as courier delays or customs processing for international shipments.

3. Order Processing

  • Orders are processed Monday through Friday. Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a confirmation email with a track-and-trace link (if available) to follow your package. Unfortunately, tracking is not available for standard mail shipments.

4. Undelivered Orders

  • It is important to provide a correct delivery address. Pinnie is not responsible for lost packages due to incorrect or incomplete addresses.
  • In the case of an undelivered package, please contact our customer service team. We will work with you to find an appropriate solution.

5. Shipping Restrictions

  • Currently, we do not ship to P.O. boxes and have limited shipping options to remote or hard-to-reach locations. If you’re unsure about shipping availability to your location, please contact our customer service team.

6. Questions?

For questions about shipping or a specific order, feel free to contact our team by filling out the contactform. We’re happy to help!